Shipping policy

Coffee Beans Shipping Policy

1. Shipping Methods and Timeframes

We offer the following shipping options:

- Standard Shipping: 3-5 business days
- Expedited Shipping: 2-3 business days

Please note that these are estimated delivery times and may vary depending on your location.

2. Shipping Costs

Shipping costs are calculated based on the weight of your order and your delivery address. The exact cost will be displayed at checkout before you complete your purchase.

3. Order Processing

Orders are typically processed within 1-2 business days. During peak seasons or promotional periods, processing may take up to 3 business days.

4. Tracking Your Order

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package on our website or the carrier's website.

5. International Shipping

We currently ship to select international destinations. International shipping costs and delivery times vary by location. Import duties and taxes may apply and are the responsibility of the recipient.

6. Shipping Restrictions

Due to the perishable nature of our products, we cannot ship to P.O. boxes. We also do not ship to certain remote locations or areas with extreme temperatures that may compromise product quality.

7. Lost or Damaged Packages

In the rare event that your package is lost or damaged during transit, please contact our customer service team within 5 business days of the expected delivery date. We will work with the shipping carrier to resolve the issue and arrange for a replacement if necessary.

8. Address Changes

If you need to change your shipping address after placing an order, please contact us immediately. We will do our best to accommodate your request if the order hasn't been shipped yet. Address changes cannot be guaranteed once an order has been shipped.

9. Shipping During Holidays

During major holidays, shipping carriers may experience delays. We recommend placing your orders early during these periods to ensure timely delivery.

10. Environmental Commitment

We are committed to reducing our environmental impact. Our packaging is made from recycled materials whenever possible, and we encourage customers to recycle or reuse our shipping boxes.

11. Questions or Concerns

If you have any questions about our shipping policy or your specific order, please don't hesitate to contact our customer service team at:

Email: hello@melbournecoffeebeans.com

We reserve the right to modify this shipping policy at any time. 

Thank you for choosing Coffee Beans for your coffee needs!